Frequently Asked Questions (FAQs)
Q: How do I track my order?
A: Once your order is shipped, you will receive an email with tracking information. You can also track your order directly from your account on our website.
Q: What is your return policy? A: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our Return Policy page for detailed instructions.
Q: Do you offer international shipping? A: Yes, we ship worldwide! Shipping costs will vary based on your location and will be calculated at checkout.
Q: How can I contact customer service? A: Our customer service team is available to help you with any questions or concerns. Contact us at contact@purelymart.com or call us at +1-845-315-9205 during our business hours.
Q: What payment methods do you accept? A: We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and more.
Q: Is it safe to shop on your site? A: Absolutely. Our site is SSL-certified and uses secure encryption technologies to ensure that your personal information and payment details are protected.
Q: How often do you add new products? A: We regularly update our catalog with new products. Sign up for our newsletter to stay updated on new arrivals and special offers.
Q: My order arrived damaged. What should I do?
A: Email contact@purelymart.com with clear photos of the damaged item. We’ll take care of it with a replacement or refund.