Shipping policy

Shipping Policy

Last Updated: July 2026

At PurelyMart, we ship a wide range of products — including electronics, pet accessories, apparel, jewelry, and lifestyle goods — to customers around the world. PurelyMart.com ("PurelyMart Shopping") is owned and operated by Purely Mart LLC, a company registered in the State of Wyoming, USA.

1. Where We Ship From

Our administrative office is located at:
30 N Gould St, Ste 23498, Sheridan, WY 82801, USA.

Orders are shipped from our partner warehouses in the United States, Europe, and Asia, depending on product availability and your delivery country.

Processing time: Most orders are processed and handed to the carrier within 1–3 business days.

2. Estimated Delivery Times

Delivery times can vary by product and destination. The timeframes below are estimates in business days (Monday–Friday) once your order has been shipped:

  • United States: 7–14 business days
  • Canada: 8–15 business days
  • United Kingdom: 7–12 business days
  • EU countries (e.g., Germany, France, Belgium, Netherlands, Cyprus, Slovakia): 8–15 business days
  • GCC (e.g., United Arab Emirates, Saudi Arabia): 10–18 business days
  • Australia & New Zealand: 8–15 business days
  • Hong Kong, Sri Lanka & Taiwan: 7–16 business days
  • Malaysia, Philippines, Singapore, Thailand & Vietnam: 8–15 business days
  • Brazil: 7–12 business days
  • India: 7–18 business days

If an item is not available in a local warehouse, it may be shipped from an international hub by air, which can slightly extend these timeframes. We will always show an estimated delivery range at checkout that matches these guidelines.

3. Taxes, Duties, and Import Fees

United States: As of August 2025, the United States suspended duty-free treatment for low-value imports (previously available for orders under $800) for all countries of origin. As a result, import duties may apply to your order regardless of value, based on current US customs regulations, which are subject to change without notice. Where applicable, these charges are calculated and collected at checkout, so you'll see the total cost — including any estimated duties — before completing your purchase. In rare cases where a carrier's own customs assessment differs from the amount collected at checkout, an additional charge may apply on delivery; please contact us if this happens and we will assist.

European Union: For eligible EU orders under 150 EUR, VAT is collected at checkout using the IOSS system, which is designed to prevent additional VAT being charged on delivery. As of July 2026, a flat customs duty (currently €3 per item) also applies to qualifying low-value EU orders, in addition to VAT, under new EU customs rules. This may be reflected at checkout or collected separately depending on how your order is processed. In the rare event that a carrier incorrectly charges additional VAT or a handling fee, please contact us and we will assist.

GCC and other international destinations: Orders are shipped DDU (Delivered Duty Unpaid). Local customs duties, VAT, and any clearance or handling fees may be charged on arrival by your local customs authorities or the delivery carrier. These charges are the customer's responsibility. We recommend checking your country's current import rules before placing an order.

Import duty and tax regulations change frequently and vary by country. The information above reflects our understanding at the time of writing and is provided for general guidance only — it is not a guarantee of the exact charges you may encounter.

4. Tracking and Order Updates

Every order includes a tracking number. You will receive a shipping confirmation email with your tracking details once your package has left our warehouse. You can also track your order at any time on our Track Your Order page.

If your tracking shows no movement for more than 10 business days, please contact us and we will request an update from the carrier.

5. Correct Address Responsibility

Please make sure your shipping address is complete and accurate at the time of purchase. Purely Mart LLC is not responsible for delivery issues caused by incorrect or incomplete addresses provided during checkout.

6. Contact Us About Shipping

If you have any questions about shipping, delivery times, or import fees, our support team is here to help:

Email: contact@purelymart.com

Business address: 30 N Gould St, Ste 23498, Sheridan, WY 82801, United States

Support hours: Monday–Friday. Responses within 1–2 business days.