Refund & Return Policy

At PurelyMart Shopping, we want you to shop with confidence. This Refund & Return Policy explains how returns, refunds, replacements, and order cancellations are handled for products purchased through PurelyMart.com.

This policy applies to customers in the United States. If you are ordering from the European Union, please also see Section 16 (EU Customer Right of Withdrawal), which applies in addition to the terms below.

1. Return Eligibility

We accept return requests within 30 calendar days of the delivery date for items that are damaged, defective, incorrect, or materially different from their description. Where the final day of the return window falls on a weekend or public holiday, the return period will be extended to the next business day.

PurelyMart does not accept returns for buyer's remorse — including a change of mind, ordering the wrong size or color, or general dissatisfaction with a non-defective item that was accurately described. Please review product descriptions, sizing information, and photos carefully before completing your purchase.

To qualify for a return under this policy, the item must:

• Be unused, unworn, unwashed, and unaltered (except where the issue itself is the defect being reported).
• Include all original tags, labels, and accessories where applicable.
• Be returned in its original packaging whenever reasonably possible.

Items that do not meet these conditions, or that fall outside the categories above, may not qualify for a refund.

2. Contact Us Before Returning Any Item

Please do not return any item without contacting us first.

All returns require prior Return Authorization from PurelyMart.

Once your request has been reviewed and approved, we will provide:

• Return Authorization
• The correct return address (if a physical return is required)
• Return instructions specific to your order

Returns sent without authorization or to an incorrect address may not qualify for a refund.

3. Partner Fulfillment Warehouses

PurelyMart works with trusted fulfillment partners located in the United States and internationally.

Because products may ship from different fulfillment warehouses, approved return procedures and return addresses may vary depending on the product and warehouse from which your order was fulfilled.

Where a return is approved, PurelyMart will provide the appropriate return instructions and return address for your specific order.

For certain low-value products or specific situations, PurelyMart may determine that a physical return is not required before providing a refund or replacement.

4. Resolutions for Damaged, Defective or Incorrect Items

If we confirm that:

• The wrong item was delivered;
• The item arrived damaged;
• The item is defective; or
• The item is materially different from its description,

PurelyMart will determine the most appropriate resolution, which may include:

• Replacement
• Reshipment
• Partial refund
• Full refund of the product price

Where applicable, return shipping costs (the cost of sending the item back to us) will not be charged to the customer for these categories. See Section 6 regarding original shipping charges.

5. Return Procedure

Step 1 Contact us at contact@purelymart.com within the applicable return period.

Please include:

• Your order number
• The reason for the request
• Clear photographs or videos showing the damage, defect, or issue

Step 2 We will review your request. Additional information may be requested if necessary.

Step 3 If approved, we will provide:

• Return Authorization (if a physical return is required)
• Return instructions
• The correct return address

Step 4 If a physical return is required, ship the approved return within 7 calendar days after receiving Return Authorization, using a trackable shipping service, and retain proof of shipment.

Step 5 Once received, the returned product will be inspected to confirm it meets the conditions described in Section 1.

Step 6 Following inspection, PurelyMart will determine the appropriate resolution.

6. Refund Processing

Approved refunds are issued to the original payment method used at the time of purchase.

Processing Timeline:

• Where a physical return is required, refunds are initiated within 3–5 business days of receiving and inspecting the returned item.
• Where no physical return is required, refunds are initiated within 3–5 business days of claim approval.
• Once initiated by PurelyMart, your payment provider or financial institution may take an additional 5–10 business days to reflect the refund in your account, depending on your bank or card issuer.

Partial Refunds: In certain cases, PurelyMart may issue a partial refund where the returned item does not fully meet the conditions outlined in Section 1, or where only part of an order is affected.

Refund Method: Refunds are always returned to the original payment method. We are unable to issue refunds to a different card, account, or payment method.

No Refund Without Resolution: Refunds will not be processed until the applicable claim has been reviewed and a resolution has been determined by PurelyMart.

Original Shipping Charges: Original shipping charges paid at checkout are non-refundable under any circumstance, including for items that are damaged, defective, incorrect, or materially different from their description, except where required by applicable law (see Section 16 for EU orders). This applies regardless of whether the item is returned or retained by the customer.

7. Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 30 calendar days of delivery.

To help us review your claim, we may request:

• Your order number
• A description of the issue
• Clear photographs or videos
• Photos of the packaging or shipping label where relevant

Once reviewed, we will determine the appropriate resolution.

8. Delayed Orders

Delivery timeframes shown on our website are estimates and are not guaranteed delivery dates.

If your order has not been delivered within 45 calendar days from the shipment date, please contact us.

We will investigate the shipment with the shipping carrier and fulfillment partner before determining the appropriate resolution.

9. Order Cancellations

Orders may be cancelled before they enter processing or fulfillment. Because processing can begin shortly after an order is placed, we recommend contacting us immediately at contact@purelymart.com if you need to cancel.

Once processing has begun, cancellation cannot be guaranteed.

10. Non-Returnable Items

Unless they arrive damaged, defective, incorrect, or materially different from their description, the following items are not eligible for return under any circumstance:

• Products marked as Final Sale or Non-Returnable
• Earrings and intimate jewelry
• Opened beauty, skincare, cosmetics, and personal care products
• Customized or personalized items
• Gift cards (where offered)
• Digital products or downloadable content (where offered)

Additional non-returnable products may be identified on the product page where permitted by law.

11. Returns We Cannot Accept

We may decline a return where:

• The return request is submitted after the applicable return period.
• The request is based on buyer's remorse rather than a damaged, defective, or incorrect item (see Section 1).
• The item has been used, worn, washed, altered, or damaged by the customer beyond the reported issue.
• Original tags or essential accessories are missing.
• The product is returned without Return Authorization.
• The product is returned to an address other than the one provided by PurelyMart.
• The returned item does not substantially match the approved return request.

12. Refused Deliveries

Customers should not refuse delivery of an order without first contacting PurelyMart.

If a customer refuses delivery of a non-defective order without prior authorization, any refund will be subject to the outcome of the returned shipment.

Where applicable, return shipping costs, carrier charges, customs fees, or other costs incurred because of the refused delivery may be deducted from any refund, to the extent permitted by applicable law.

13. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, PurelyMart is not responsible for resulting delays, additional shipping charges, or losses.

We will make reasonable efforts to update an address before fulfillment if contacted promptly, but address changes cannot be guaranteed once processing has begun.

14. Force Majeure

PurelyMart is not responsible for delays or failures resulting from events beyond our reasonable control, including severe weather, natural disasters, customs delays, transportation disruptions, labor strikes, pandemics, government actions, or other unforeseen circumstances.

Where practical, we will keep customers informed and resume normal operations as soon as reasonably possible.

15. Contact Us

If you have questions regarding this Refund & Return Policy or wish to request a return, refund, replacement, or other post-purchase assistance, please contact us:

PurelyMart Customer Support

When contacting us, please include:

• Your order number
• Your full name
• A description of your request
• Supporting photographs or videos where applicable

Email: contact@purelymart.com Business address: 30 N Gould St, Ste 23498, Sheridan, WY 82801, United States Support hours: Monday–Friday. Responses within 1–2 business days.

16. EU Customer Right of Withdrawal

If you are a consumer located in the European Union, you have a legal right to withdraw from your order within 14 calendar days of receiving your goods, without giving any reason. This right applies in addition to, and is not limited by, Sections 1 and 11 above, which apply to non-EU orders.

• To exercise this right, contact us at contact@purelymart.com within 14 days of delivery, stating that you wish to withdraw from your purchase. You do not need to explain why.
• A physical return of the item is required before a refund is issued. We will provide a Return Authorization and the correct return address once you contact us. We recommend using a trackable shipping service and retaining proof of shipment.
• You are responsible for the cost of returning the goods, unless the item arrived damaged, defective, or incorrect (in which case Section 4 applies instead for the product resolution, though original shipping remains non-refundable per Section 6 except as required by EU law below).
• Once we receive the returned item (or valid tracking evidence that it has been shipped back to us), we will refund the product price and the original standard shipping charge you paid at checkout, within 14 days, as required under EU consumer protection law.
• This right does not apply to goods that are personalized, made-to-order, sealed items unsealed for hygiene reasons, or other categories excluded under Section 10.

This right of withdrawal applies in addition to, and does not limit, any further rights EU consumers have under local consumer protection law.

17. Contact Us

If you have questions regarding this Refund & Return Policy or wish to request a return, refund, replacement, or other post-purchase assistance, please contact us:

PurelyMart Customer Support

When contacting us, please include:

• Your order number
• Your full name
• A description of your request
• Supporting photographs or videos where applicable

Email: contact@purelymart.com

Business address: 30 N Gould St, Ste 23498, Sheridan, WY 82801, United States Support hours: Monday–Friday. Responses within 1–2 business days.